2. Frequently Asked Questions

Frequently Asked Questions

  • About reservation of this facility

    Telephone reservations are not made at this facility. 
    We recommend making a reservation from the Official website.
  • Is there a gas station in Shiga Kogen?

    There is no gas station in Shiga Kogen.
    Please use the gas station at the foot of the mountain.
  • If you do not receive an email from the hotel

    There are the following possibilities, so please check.

    ■Have you been set up for domain designated reception?
    If you have restrictions sContinue reading
  • Please use a sled for unloading during the snowy season

    The parking lot in winter is a shared parking lot for giant ski resorts, so parking is not available.
    We sincerely apologize for any inconveContinue reading
  • Is there a transfer?

    We will pick you up from the nearest bus stop "Shiga Kogen Yamano-Eki".
    Please use if you come by public transportation.
  • Is there a parking lot?

    We offer 30 free outdoor parking lots.

    The parking lot in winter will be the Giant joint parking lot, so there may be a temporary lack of Continue reading
  • What is the road situation in winter?

    In winter (December to March), anti-slip devices such as studless tires and tire chains are required.
    Please inquire for road conditions imContinue reading
  • Entrance system of this facility

    The entrance of this facility is auto locked at night. Open the password by entering your PIN using the touch panel on the right side of theContinue reading
  • Can I use Wi-Fi?

    All rooms are available.
    There is guidance in the room.
  • Do you have rooms with open-air baths?

    There are rooms with hot spring baths.
    Sugi-no-Ma, Hinoki-no-Ma, except for the standard Japanese-style, it is equipped to 8 types of roomsContinue reading
  • Do you have a bed room?

    Yamazakura-no-Ma the Yamaboshi-no-Ma are bed type rooms.
    As it is type that spreads futon in the part of the small rise Hoshimi-no-Ma JapanContinue reading
  • What time is the check-in time?

    Please check in by 18:00.
    Please call us if you arrive after 17:00.
    The final meal start time is 18:30.
  • What time is check in and check out?

    Check in is at 14:00 and check out is at 10:00.
  • Can children stay?

    Ehoshi/Kasaboshi accept children (elementary school students and younger) only in the rooms of Menkawa-no-Ma, Sugi-no-Ma Ma, and Hinoki-no-MContinue reading
  • Do you have a humidifier or an air purifier?

    An air cleaner with humidification function is installed in all rooms.
  • Can I use a credit card?

    Credit cards accepted at this facility are "Visa, JCB, Master, American Express".
  • Draft beer of passion

    The draft beer of this facility uses Shiga Kogen Beer barrel that sticks to its own cultivation hop and brews it. Pale ale, Porter and MiyamContinue reading
  • An anniversary cake can be prepared.

    You can prepare a cake for guests staying on an anniversary. Please ask with a message 4 days in advance.
    Available only for stays from AprContinue reading
  • When is the best time to see autumn leaves?

    Depending on the weather of the year, it will be around, but often around October 10 is the best time to see.
  • Can I stay with my pet?

    You can not stay with your pet.
    Please note that pets are not allowed to be taken into the rooms or on the premises.
    Thank you for your unContinue reading
  • Do you have non smoking rooms?

    All rooms and facilities are non-smoking.
    For smokers, please use the smoking room in front of the lounge.



Reception hours 8:00 to 20:00