Frequently Asked Questions

For customers other than those with food allergies
We cannot accommodate requests for changes to the meal contents (due to preferences, reli…Continue reading

This facility does not offer rental equipment.Please use the rental shop located inside the nearest Shiga Kogen Yamano-Eki.Numbers are limit…Continue reading

Telephone reservations are not made at this facility.　
We recommend making a reservation from the Official website.

There are the following possibilities, so please check.

■Have you been set up for domain designated reception?
If you have restrictions s…Continue reading

Address lookup may show a different location.For car navigation, call 0269-34-2207　Please set it with

We offer 30 free outdoor parking lots.

The parking lot in winter will be the Giant joint parking lot, so there may be a temporary lack of …Continue reading

We will pick you up from the nearest bus stop "Shiga Kogen Yamano-Eki".
Please use if you come by public transportation.

The entrance of this facility is auto locked at night. Open the password by entering your PIN using the touch panel on the right side of the…Continue reading

If Shiroi Onsen (white hot spring)'s Sulfur Spring pump breaks down, the whole building will use the simple hot spring.Thank you for your un…Continue reading

There are rooms with hot spring baths.
Sugi-no-Ma, Hinoki-no-Ma, except for the standard Japanese-style, it is equipped to 8 types of rooms…Continue reading

Bed-type rooms are Yamaboshi-no-Ma Shirane, Iwasuga, Yamazakura-no-Ma, and Yamaboshi.
The modern Japanese-style guest room, Hoshimi-no-Ma, i…Continue reading

There is one elevator in this facility.
You can move around the facility without using stairs, so even children or elderly guests can use it…Continue reading

Please check in by 18:00.
Please call us if you arrive after 17:00.
The final meal start time is 18:30.

Check-in is at 15:00 and check-out is at 10:00.

We accept children (elementary school students and younger) only in the rooms of Menkawa-no-Ma, Sugi-no-Ma, and Hinoki-no-Ma.
There is a hot…Continue reading

For children of elementary school age and younger, we will prepare a smaller number of dishes and prepare meals similar to those for adults.

An air cleaner with humidification function is installed in all rooms.

Credit cards accepted at this facility are "Visa, JCB, Master, American Express".

In winter (December to March), anti-slip devices such as studless tires and tire chains are required.
Please inquire for road conditions im…Continue reading

The parking lot in winter is a shared parking lot for giant ski resorts, so parking is not available.
We sincerely apologize for any inconve…Continue reading

This facility is "all rooms and all buildings are non-smoking" including guest rooms. (It cannot be used for electronic and heat-not-burn to…Continue reading

There is no gas station in Shiga Kogen.
Please use the gas station at the foot of the mountain.

All rooms are available.
There is guidance in the room.

You can prepare a cake for guests staying on an anniversary. Please ask with a message 4 days in advance.
Available only for stays from Apr…Continue reading

The draft beer of this facility uses Shiga Kogen Beer barrel that sticks to its own cultivation hop and brews it. Pale ale, Porter and Miyam…Continue reading

It depends on the climate of the year, but in most cases mid-October is the best time to see them.

You can not stay with your pet.
Please note that pets are not allowed to be taken into the rooms or on the premises.
Thank you for your un…Continue reading